HelpSpot Support Requests Have Moved to Freshservice
As a step toward further integrating our teams, AL-West has adopted Asset’s help desk tool, Freshservice. Effective Monday, January 26, 2026, please create an account and submit all new requests at the following link:
https://assetliving.freshservice.com/support/home
View instructions on how to create an account here: https://assetliving.freshservice.com/support/solutions/articles/23000123335-Creating-Your-Freshservice-Account
Below is a guide on where to submit different types of requests:
| HelpSpot Ticket Type | New Freshservice Ticket Type |
|---|---|
| Acquisitions Department | Client Services |
| Affordable & Compliance Department | Affordable Compliance |
| Audits |
Systems: Entra, RealPage, Yardi, etc. Category > Yardi or OneSite/Realpage Subcategory > Audit Request |
| Capital Improvement and Regional Maintenance | Construction and Capital Management |
| Regional Maintenance |
Temporary Property Coverage > Position Needed: Maintenance |
| IT Corporate Employees (Hardware, Email, Software) | IT: Computers, Email |
| IT Property Employees (Hardware, Email, Software) | IT: Computers, Email |
| Marketing, BI, Corporate Projects, Intranet, FPI Team Store, eRenter Music Licensing, Committee Requests | Marketing |
| Payscan Invoice Processing | AP |
| RSD – Residential Software Department (Yardi) | Systems: Entra, RealPage, Yardi, etc. |
| Training (Onsite.com, Grace Hill, Fair Housing, Policies & Procedures) | Learning & Performance |
| Vendor Issues (FKA Compliance Depot) |
Systems: Entra, RealPage, Yardi, etc. > Category: Vendor Management/NetVendor |