FPI Management




HOURS OF SUPPORT: M-F 8AM-5PM PST


RESPONSE TIMES ARE TYPICALLY 24-48 HOURS (TWO BUSINESS DAYS) DEPENDING ON URGENCY



INFORMATION TECHNOLOGY

(BLAINE REEVE, CHIEF INFORMATION OFFICER)

(NETWORK, INTERNET, COMPUTERS, HARDWARE, PC SOFTWARE, EMAIL, PASSWORD RESET FOR GMAIL, VPN, WINDOWS)


MARKETING

(CARRIE BRIGGS, VICE PRESIDENT)

(BRANDING, CRAIGSLIST, FPI TEAM STORE, GRAPHIC DESIGN, GREEN INITIATIVES, MARKETING PLANS, PROFESSIONAL PHOTOGRAPHY, REPUTATION MANAGEMENT, SOCIAL MEDIA, SURVEYS, VENDOR & PRODUCT HELP, WEBSITES, REQUESTS FOR PROPOSAL, AND FPI SPECIAL PROJECTS)

TRAINING AND DEVELOPMENT

(HEATHER MALLETTE, SENIOR DIRECTOR )

(TRAINING QUESTIONS AND REQUESTS, GRACE HILL, VALIDATE, FAIR HOUSING, GENERAL POLICY AND PROCEDURE QUESTIONS, ON-SITE.COM, SCREENING QUESTIONS, INDIVIDUALIZED CRIMINAL ASSESMENTS AND VAWA REQUESTS. TRAINING DOES NOT ACCEPT REQUEST FOR USER ACCESS, PLEASE FOLLOW INSTRUCTIONS IN SOP-3424)


RESIDENTIAL SOFTWARE (YARDI / ONESITE ACCOUNTING)

(SCOTT LACROSSE, SENIOR DIRECTOR)

(YARDI RESIDENTIAL & AFFORDABLE, YARDI TRAINING, YARDI PASSWORDS, ONESITE, REALPAGE, ONLINE PAYMENTS, CHECK SCANNING)


PAYSCAN INVOICE PROCESSING

(JULIE WATERS, PAYSCAN INTEGRATION MANAGER)

(PAYSCAN INVOICE ENTRY, PAYSCAN INVOICE PROCESSING TRAINING, PAYSCAN WORKFLOW ACCESS, PAYSCAN OUT OF OFFICE DELEGATION, PAYSCAN APPROVAL ISSUES, PAYSCAN EDI INVOICES, PAYSCAN TROUBLESHOOTING AND OTHER ISSUES)


HUMAN RESOURCES DEPARTMENT

(MARTIN SADLER, VICE PRESIDENT)

(VANTAGE, BENEFITS & 401(K), EMPLOYEE RELATIONS, EMPLOYEE SAFETY & WORK INJURY HANDLING, HR SUPPLIES, LEAVES OF ABSENCE & ACCOMMODATIONS, OPERATIONAL SAFETY, RISK & ENVIRONMENTAL COMPLIANCE, PAYROLL & HR ADMINISTRATION, RECRUITING, STAFFING & ONBOARDING, TEMPORARY STAFFING)


CONSTRUCTION MANAGEMENT/MAINTENANCE

(VANESSA SIEBERN, SENIOR VICE PRESIDENT)

(CAPITAL PROJECTS, RENOVATIONS, BID & SCOPES, CONTRACTS, MAINTENANCE SUPPORT)


AUDIT DEPARTMENT

(MICHELLE BOIVIN, INTERNAL AUDIT MANAGER)

(PROPERTY AND FINANCIAL AUDITS AND AUDIT CORRECTION SUBMISSION)


COMPLIANCE DEPOT

(KAREN ROBINSON, VENDOR COMPLIANCE MANAGER)

(ACCOUNTS PAYABLE - PAYSCAN (TRENT TURNER, A/P MANAGER)


AFFORDABLE COMPLIANCE DEPARTMENT

(SHERRI KITTLE, SENIOR DIRECTOR)

(AFFORDABLE NEW BUSINESS, AFFORDABLE LEASE UP, RESYNDICATIONS (LIHTC), AMI SWAPS, AGENCY REPORTING QUESTIONS/TROUBLESHOOTING, CERTIFICATION PROGRAM,
COMPLIANCE FILE & PROPERTY REVIEWS, EXEMPT|EMPLOYEE|COMMON AREA UNITS, HUD AFHMP REQUESTS, HUD EIV QUESTIONS, HUD EIV REPORTS, HUD REPAYMENT AGREEMENTS, HUD VOUCHERING, HOUSEHOLD ELIGIBILITY, INELIGIBLE EXISTING HOUSEHOLDS, RIGHT SOURCE, AFFORDABLE SOP QUESTIONS, USDA-RD MINC, UNIT TRANSFERS, UNLOCKING CERTIFICATIONS)




      How our ticketing works:
      1. Submit an Online Ticket by “submitting a request” from this website.
      2. Look for email updates on your ticket from the “FPI Management Helpdesk”.
      3. You'll receive an email when your case is closed.




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